Swedish Marque holds the honor of being appointed the authorized dealer for Volvo in Malaysia in the year 2003. Read our guide below for facts and information on this renowned car dealer…
Swedish Marque is a part of Wearnes Automotive Group who has the largest Volvo dealership in Asia. Its USP is the innovative methods that it uses in terms of customer service, promotions and sales. From the time it was inaugurated just a few years back, it has retained its enviable positioning as one of Volvo’s most prestigious dealers.
Awards won by Swedish Marque
Swedish Marque was awarded the “Customer For Life” Trophy for best customer service in Malaysia and the “Dealer Excellence Award” by Volvo in the year 2004. Apart from this, Swedish Marque had also won all the three awards for Service Excellence in the year 2004. It also has the honor of winning Volvo’s Award for Dealer Excellence for five years consecutively. These awards are based on a customer satisfaction study, carried out by an independent organization that measures and studies the satisfaction of actual customers visiting the dealers. This organization is hired by Volvo to analyze the dealers on the basis of the standards set by them.
Swedish Marque Auto Fair
Swedish Marque Auto Fair was an interesting auto fair with the best deals and discounts on Volvo demo and used cars. While the demo cars are being offered by Swedish Marque, the used cars are being offered by G. Bintang Auto.
Swedish Marque Ladies Day
Striving to be innovative and unique, Swedish Marque frequently comes up with snazzy promotional ideas that are greatly appreciated by its customers. This promotional activity was carried out especially for ladies who had a UOB Lady’s card. The ladies were invited to spend one full day at the showroom and get a first-hand experience of the vehicles there and discover the various aspects of driving along with tips on professional make-up for enhancing their overall appearance.
Jack Zaal, the General Manager of Swedish Marque had organized this workshop to familiarize their female clientele with the nuances of driving. He has especially brought in the renowned professional make-up artist Bobbi Brown’s assistants for adding some zing to the workshop by teaching the ladies some significant make-up techniques.
Swedish Marque introduces innovative ideas in its waiting lounge
In a bid to take one step forward in imparting unbeatable customer service to its valuable customers, Swedish Marque has introduced the iPad in its waiting lounge for customers. Gone are the redundant magazines for passing time, the iPad is all yours while waiting for your car to be ready for delivery. The service centre has especially been located in Jalan Dua for the WiFi connectivity required for using the iPad. The icing on the cake is that the WiFi usage is completely free of cost.